Exchange / Refund Policy

No exchange & refund policy on sale items. Any product bought from Charizma online store can be exchanged from the Charizma outlets/online store with-in 14 days, the products must be in their original condition unused with a price label attached along with the invoice. Please note that due to your laptop Screen settings and photographic lighting, the product color may vary. Moreover, all fabric pieces, or patches included in the product, are mentioned in the product description on website.

No extra amount will be charge for the exchange of the same article, however exchange will entirely be dependent on the availability of the article. Exchange with a different article is also possible but the additional cost of the exchange article will be paid by the customer.

After getting your exchange/return query, your order will be first checked by our relevant team after assessment you will be offered an exchange (depending on the availability of the article)

Charizma does not provide exchange/refund for custom orders.

Exchange Procedure

For exchange you can contact our customer service by emailing us at customercare@houseofcharizma.com or can call us +92-42-111 462 462 along with your order number.

Customers will be required to ship the items back for exchange to the address provided by our team.

In case of a faulty/incorrect item delivered to you, the return shipping cost will be reimbursed as an online credit voucher.

For exchange of a non-faulty item, the customer will bear the return shipping cost along with the exchange charges guided by the team accordingly.

Credit voucher or your desired exchange item will only be provided once the team has received your returned items.

Refunds

We have a ‘No Refund’ policy. However, refunds may be allowed to Credit / Debit Card customers in exceptional cases i.e the product is out of stock or appears to be faulty. Otherwise there is no refund policy. 

Refunds will be issued to the same instrument (credit / debit) card that was used for the original purchase. You will be credited for the cost of the item(s) and applicable taxes.

 Shipping and handling costs if any are non-refundable. Please allow two weeks for the processing of returns and up to two billing cycles for the credit to appear on your statement.

Order Cancellation

You may cancel your an order before the order is confirmed / processed. Once the order is shipped you will receive an email regarding tracking information. If you are from Pakistan you may receive an SMS as well.

If a credit card based order is requested to be cancelled after it has been placed, cancellation will be done based on request before shipping / process has begun. In this case, bank transactional charges will be charged to the customer.

After an order is shipped, the 'Exchange Policy' applies on your order (where applicable). For credit card orders, after the realization of payment, the 'Exchange Policy' will be applicable. Charizma reserves the right to cancel / amend an order. Most common reasons includes: Item is not available, customer address / contact info is not valid, International order placed on COD, Stitching is requested with Cash on Delivery Order or Credit card payment is declined by the issuer.