Below are some of the common concerns of our clients. If you have other questions, please feel free to contact our customer support at customercare@houseofcharizma.com


Although you can order as a guest, having a Charizma account will enhance your shopping experience by keeping you up to date with newsletters, storing your billing/shipping information and ensuring faster checkouts.

To create your very own Charizma Online Account, follow these simple instructions:
1- Click on the ‘Sign in’ button on the top right-hand corner of the home page.
2- Click on the ‘Create an Account’ button.
3- Fill in the required information.
In the event of a forgotten password, simply:
1- Click on ‘Forgot Password’ on the Sign in page.
2- Enter your email address.
3- Click on the link sent to you in your email address.
4- Enter your new password.

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.


Once you have added all your desired items to your shopping cart, follow these instructions:
To order as a guest:
1- Click on the ‘Shopping Bag’ button and Proceed to Checkout.
2- Enter all your required shipping and billing information.
3- Click on ‘’Continue to Payment Method’ and choose your method.
4- Click on ‘Confirm Order’ and check your email for a Sales Order Summary.
A Sales Order Summary is essentially a soft receipt that should be emailed to you immediately after your order has been placed. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92-42-111-462-462 to confirm your order.
The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this email, please contact Customer Services at +92-42-111-462-462.
First, we’ll try to arrange the same article for you depending upon the availability on the website. In case of article unavailability, Coupon of paid amount will be issued valid for online store only, which can be used instantly or within one month after receiving it.
The ‘Order History’ section on your Dashboard will give you details pertaining to your previous orders as well the status of your current order with regards to the stage of processing.
Your Order ID will be used to identify your order and will be a part of the Order Sales Summary email. Another email will be sent to you once your order has been dispatched with your Tracking ID which will allow you to check the status of your delivery on the courier’s website.


1- Cash on Delivery (COD).
2- Bank Transfer (Visa Debit/Credit, Master Debit/Credit).
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on customercare@houseofcharizma.com or give us a call on +92-42-111-462-462 with your order number for any clarification.
To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.
Unfortunately, COD is only available in Pakistan
Charizma doesn’t have any ‘Refund Policy’. However, in any exceptional case, refund can be facilitated which can take up to 15 working days as per the bank policy.
If you’ve cancelled or returned the order without any valid reason, the paid amount will be returned with a deduction of 3.8% bank charges.
Please call Customer Care at +92-42-111-462-462 for further details.
The Coupon code can only be redeemed over website via using the same email ID upon which the coupon has been issued.


Local order delivery can take between 2-3 business days. Please note, credit card payment processing can take up to 3 business days. Custom stitching orders can take up to 10-12 business days, and International delivery can take between 10 – 15 business days; depending on the size and availability of the product.
All payment information submitted by our customers is encrypted and is kept secure and confidential. We at Charizma never compromise on the security of the personal details of customers.
On dispatch, you will be provided a Tracking ID for your order through Email/SMS. You can enter your tracking ID on Courier Partner’s websites and track your order.
For local orders, we have partnered with TCS. DHL and DTDC are our official courier partners for all International orders.
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care at +92-42-111-462-462 and check if your order has been dispatched or not.
Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source in order to process the order.
It normally takes us 10-15 working days to deliver international orders.
All the orders placed with accurate billing and shipping information are processed and shipped within the appropriate delivery time.
Charizma reserves the right to cancel an order. Most common reasons include: Item is not available, customer address / contact info is not valid, International order placed on COD, Stitching is requested with Cash on Delivery Order or Credit card payment is declined by the issuer.


Customer information pertaining to name, card billing details and shipping addresses are necessary to process any electronic transactions via credit/debit cards. These are essential inputs into the fraud detection mechanisms.
All personal information submitted by our customers is encrypted and is kept secure and confidential. We at Charizma never compromise on the security of the personal details of customers.


Charizma offers exchange of purchased product(s) within 10 days from the date of delivery based on the following two reasons only:
1/ Item / size has been wrongly delivered and not according to your order.
2/ Product has some manufacturing defect.
Any claims regarding discrepancy in Quantity of articles received shall be entertained only within 24 hours of receiving the Order. Note: The product must be unused, with all the product tags intact and with the purchase invoice.
We will not charge for any exchange orders if the article(s) delivered was damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s).
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