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2 Piece Blush peach Lawn
Embrace effortless summer elegance with this beautifully crafted 2-piece ensemble in a refreshing blush peach tone. Featuring delicate floral embroidery, intricate eyelet-inspired patterns, and finely finished scalloped cutwork, the shirt offers a perfect blend of sophistication and softness. Paired with coordinated lawn culottes adorned with embroidered borders, this look is designed for graceful daytime styling and refined casual wear.
Fabric
* Shirt: Lawn
* Trouser: Lawn
I ordered this dress from House of Charizma online, and unfortunately, I am extremely disappointed with both the quality of the stitching and the customer service.
Although the fabric itself is fine, the stitching is extremely poor. The edges of the shirt look damaged and unfinished, and there is a very badly cut opening on the side of the shirt that exposes a significant part of my thigh. This is completely unacceptable, especially for a brand like House of Charizma. The dress is simply not wearable for me in this condition.
I visited one of their outlets personally and explained that I live outside Pakistan, so I requested if they could kindly make an exception and allow me to exchange this dress for another one because the quality I received is not acceptable. I was advised to contact their online customer service, which I did.
It has now been three days, despite being told that someone would get back to me within a day, and I have received absolutely no response. I have also been trying to contact them by phone since this morning, but they simply do not answer.
I am honestly very unhappy and disappointed. A brand can make mistakes with a product, but how they handle a genuine customer complaint says much more about the brand. I expected much better quality and, more importantly, much better customer service from House of Charizma.
I hope they take this complaint seriously and resolve the matter rather than leaving a customer waiting without any response.
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